Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and service.
How long will it take for my jewelry to ship?
Since many of our pieces are handmade to order, please allow 3-5 business days for processing before your order ships via your selected shipping method.
What materials are used in Rebecca Haas Jewelry?
We use high-quality, ethically sourced materials including recycled 14k gold, sterling silver, and gold-filled components to ensure durability and timeless beauty.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges on unworn items within 14 days of delivery.
Do you offer jewelry repairs?
Yes, we stand behind our craftsmanship. We offer repairs for jewelry purchased through our site; please contact our customer service team with a photo of the item to receive a repair quote.
How should I care for my handmade jewelry?
To maintain the luster of your pieces, avoid contact with perfumes and lotions. Clean gently with a soft polishing cloth and store in a dry place when not in use.
Can I request a custom size or length?
We often accommodate custom chain lengths or ring sizes. Please reach out to us prior to placing your order to discuss specific customization options and potential lead times.